Thread Posts
22 Oct 2014 03:33 AM
ForumBot
Automated Bots
Joined: 18 Jun 2007
Posts: 8168
Posts: 8168
A new news article has been posted!
The Pokémon Company Support has posted a thread on their FAQ page in regards to a number of issues regarding the Pokémon October 2014 Newsletter distribution. Many people have yet to receive their codes via email and some that have received the email have received blank codes. Players in the United States and Canada have already had to wait a week for the demo compared to many countries in the world and they are now having to wait even longer. Nintendo has had number issues this year releasing digital content via the Nintendo Network including the delayed release of Pokémon Bank.
Any users still not able to view their codes are encouraged to reopen a service ticket.
For users who signed up for the newsletter prior to 10/20 and still have not received it, we ask that you be patient.
Because of the large volume of newsletters sent, there could be some delays as they make their way through the various internet providers and networks, leading to some users receiving their newsletters before other users.
We believe that all newsletters should deliver within the next few days. We recommend that you check your junk email folders and again make sure that [email protected] has been added to your safe senders list.
Because of the large volume of newsletters sent, there could be some delays as they make their way through the various internet providers and networks, leading to some users receiving their newsletters before other users.
We’re working closely with our service partner to resolve the issue of non-displaying codes and hope to see the issue resolved shortly. This should not require us to re-send the message as once the error is corrected users will then see the code appear in their original newsletter email.
We will update this article as we receive information, and we encourage you to click the subscribe link so that you are notified as we update this issue.
For users who didn't subscribe to the Pokemon.com newsletter in time, check out some of the other ways you can receive a demo code at Nintendo.com
Thank you, Pokémon Support
Source: http://support.pokemon.com/ics/support/default.asp?deptID=15227
The Pokémon Company Support has posted a thread on their FAQ page in regards to a number of issues regarding the Pokémon October 2014 Newsletter distribution. Many people have yet to receive their codes via email and some that have received the email have received blank codes. Players in the United States and Canada have already had to wait a week for the demo compared to many countries in the world and they are now having to wait even longer. Nintendo has had number issues this year releasing digital content via the Nintendo Network including the delayed release of Pokémon Bank.
Updated Posting - 10/21/14 6:04 PM PST
We believe that the issue with code images not appearing in the October Pokémon newsletter have been resolved. Users should now be able to view their code simply by reopening the original newsletter email. If this doesn't work immediately, users can click the "Having trouble viewing this email? View this email online." at the top right of the newsletter image.Any users still not able to view their codes are encouraged to reopen a service ticket.
For users who signed up for the newsletter prior to 10/20 and still have not received it, we ask that you be patient.
Because of the large volume of newsletters sent, there could be some delays as they make their way through the various internet providers and networks, leading to some users receiving their newsletters before other users.
We believe that all newsletters should deliver within the next few days. We recommend that you check your junk email folders and again make sure that [email protected] has been added to your safe senders list.
I haven't received my Alpha Ruby/Omega Sapphire demo code - Original Message
It has come to our attention that some users have not yet received their copy of the newsletter, and that some who have are reporting that the code for the Alpha Ruby/Omega Sapphire Demo is not appearing properly in the message.Because of the large volume of newsletters sent, there could be some delays as they make their way through the various internet providers and networks, leading to some users receiving their newsletters before other users.
We’re working closely with our service partner to resolve the issue of non-displaying codes and hope to see the issue resolved shortly. This should not require us to re-send the message as once the error is corrected users will then see the code appear in their original newsletter email.
We will update this article as we receive information, and we encourage you to click the subscribe link so that you are notified as we update this issue.
For users who didn't subscribe to the Pokemon.com newsletter in time, check out some of the other ways you can receive a demo code at Nintendo.com
Thank you, Pokémon Support
Source: http://support.pokemon.com/ics/support/default.asp?deptID=15227
